DOGGY DAYCARE CORONAVIRUS POLICY (15.03.2020)
The recent pandemic, as you are aware, is resulting in
guidelines and advice being constantly updated and our policy will continue to
be updated in line with these. We are
keen to help prevent spread of this virus and are therefore putting several
procedures into place with regards to our Walking and Dayboarding dogs.
With the advantage of having our own field, we do not come into
contact with people during our working day.
We are taking measures to disinfect our vans daily and we carry
antibacterial gels and wipes.
Feel free to leave anti-bac wipes at our usual point of exit if
you wish us to wipe down door handles etc.
We will use our own leads to collect and return your dog.
Should any of us show symptoms we will self-isolate following
government guidelines and you will be advised of this as soon as possible,
together with a plan to cover your normal services.
IF YOU SELF-ISOLATE
Notify us as soon as possible if you feel unwell showing
symptoms of the Coronavirus. We will
continue to offer a walking service for your dog during your self-isolation but
would ask that your dog is available for us to collect without us entering your
property unnecessarily. For example,
your dog is waiting with their collar or harness on, and coat if you wish, and
they are able to come to the door to us when we open it. We will wear surgical gloves to prevent cross
Please ensure that your dog collar, harness, coat is frequently
wiped down with anti-bac wipes and washed on the highest setting possible for
the item as often as possible.
IF YOU BECOME HOME BASED
We will continue our service as normal, however we will maintain
a distance of 6 feet from you at all times.
We would ask you to consider the impact that this situation is
having on small businesses and the self employed, such as dog walkers,
cleaners, nannies etc. Government help
is minimal and not guaranteed and so we urge those fortunate enough to receive
a good or full sick pay package to consider whether you are able to offer
support by maintaining your usual monthly financial commitment despite any
service disruption. This in turn means
that those valuable services are still operational when you come to need them
HOME BOARDING CANCELLATION
A 50% non refundable, non transferable deposit is payable at the
time of booking. Should the deposit not
be paid, then the dates are no longer available.
-If cancellation is made more than 14 days ahead of the time of boarding, no
balance is due.
-Cancellations with less than 14 days notice will require payment in full.
Should the decision to cancel your trip be taken out of your
hands, your travel insurance or pet insurance may be able to assist you with
covering the cost of our services. If you require any documentation to support
a claim, we would be happy to provide this for you.
IN THE EVENT OF YOU BEING DELAYED RETURNING TO THE UK
Should you find yourself in a position where your return is
delayed, please ensure that the emergency contact details we hold are up to
date and that your contact is aware and prepared to collect your dog and
arrange alternative boarding arrangements.
We will endeavour to keep your dog if you are delayed if
required by you, but due to licensing conditions, we may not have adequate
capacity to do so and as last resort, if your emergency contact were unable or
unwilling to step in, we would follow the instructions provided by you in our
contract and either board your dog with another Doggy Daycare home boarder or find
accommodation in local boarding kennels.
If you are delayed and wish for us to continue looking after
your dog (subject to availability) this will be charged at the usual rate of £25
per night per dog.
Any additional food or medication that is needed for any
additional stay will be invoiced to you on your return at cost. Any kennel
costs will be invoiced to you at cost.
All dogs enjoy a walk and we offer exercise for groups of dogs. We are lucky to have a private fenced field where we can exercise your dogs in safety. The field is on the outskirts of Halesowen with views looking over to Clent and surrounding fields.
We offer a pick up and drop off service to our walking clients and dogs enjoy a full 60 minutes on the field with us and their doggy friends.
We offer walks Monday to Friday and can discuss dogs individual needs with the owner at the free of charge, no obligation consultation.
Prices for our group walks are:
£8.00 per dog within B63 area.
£10.00 upwards per dog within other areas